Perhaps you have been gambling for some time now and would want to improve your experience, but you don’t know how. Well, this shouldn’t stress you at all because almost everyone often gets to such points in life. And even if you’re just a beginner and are wondering how you can have a great experience, reading this article will still be worth your time.
Remember, to get the most out of your gambling entertainment, you need a strategic mindset. In this article, we will explore how a platform’s features, like product variety, can help enhance your experience.
Product variety
Great platforms like Luckywave know quite well that game variety plays a significant role in ensuring the gameplay is fresh. You definitely do not want to keep playing the same games over and over. At the very least, the platform should allow you to comfortably switch between different game genres.
Or better still, it can integrate other forms of entertainment, like sports betting, to make the experience even more engaging. Just imagine a scenario where you don’t have to switch to a sportsbook elsewhere to place bets. The seamlessness of such an experience is just on another level. Platforms that offer such encounters show their commitment to customer experience and may be worth your consideration.
Other offerings you may want to check include live streaming and in-play bets. Well, as much as online platforms have improved access to gambling, there is also a growing need to provide more realistic experiences. And this is where things like live streaming come in. This ensures that if you’re a sports fan and love betting, you can always adjust your odds as events unfold.
Security measures
Of course, gambling is not just about making guesses about potential outcomes – you also want to ensure the platform you’re using is safe and secure. By the way, are you actually aware that according to a recent report, Kaspersky recorded over 430,000 security attempts targeting mobile devices alone in the iGaming industry?
And as if that’s not enough, the Onfido Identity Fraud report noticed an 80% increase in the fraud rate among gambling companies. Cybercriminals are increasingly targeting this industry, and thus, there is a need to be even more vigilant. Don’t just gamble at a platform because of its broad game variety; also, ensure that it implements robust measures to safeguard your interactions.
One of these could be 2FA. In its simplicity, this infrastructure can prevent exposure to up to 99.9% of targeted attacks. It’s actually part of why, out of companies with more than 10,000 workers, 87% use multi-factor authentication. Besides that, check whether the platform uses SSL encryption.
This improves security by encrypting data exchange between a client and server, preventing eavesdropping. To be sure that the platform uses it, look for ‘https://’ at the beginning of the URL instead of ‘http://’ and a padlock icon in the address bar.
Payment methods
A gambling experience is never complete without payment methods. After all, you will need to transfer funds at some point. What about if that process is seamless? Or worse still, what about if the funds are delayed? These are, of course, experiences you don’t want to encounter. That’s why great gambling platforms offer seamless payment methods.
By the way, do you actually know that, according to Testlio, about 62% of shoppers will leave a platform because of payment failures? This is just an example of how payment methods are important aspects of customer experience.
Also, check whether the platform has multiple payments. Gamblers have varying preferences, and going for platforms with multiple payments can help ensure your tastes will be catered for. Plus, some of these methods can have unexpected faults. So, if a platform has numerous methods, it can allow you to switch to an alternative without needing to look for another gambling site.
Customer support
Tech mishaps are natural and can happen at any time when you engage. But when they do, the platform should be able to respond quickly to avoid injuring your gameplay. Looking at the statistics, LeadAngel claims that about 82% of customers actually expect feedback within ten minutes.
Thankfully, there are technologies, like live chat, that ensure we get quick feedback. Remember, instant gratification is part of the philosophies governing the popularity of the gambling industry. If a provider delays responding, it may hurt your gameplay and result in frustrating experiences.
As such, explore the platform to see whether it uses all or any of the following:
- AI-powered tools like chatbots, automated emails
- Omnichannel approach, including live chat
- Prompt acknowledgement of queries and so on
What is our final word?
Humans, being value-oriented as they are, would want to find worth in every coin they spend. It’s no different in the gambling world. Players are always seeking new ways of improving their experiences.
And if you’re one of them, these few hacks can actually help. A broad product variety, for example, ensures you have limitless options to explore, making the gameplay always feel fresh.
Plus, players usually have varying preferences, and providing multiple gambling options helps cater to numerous tastes. Secure features like 2FA ensure that as you immerse yourself, you can do so with peace of mind, knowing you’re safe. And, of course, we can’t fail to acknowledge the role of other features like customer support and payment systems.